Who We Are
Our Business Philosophy
Like most software companies, we are passionate about our products. But first we are passionate about our customers. We’re here for your benefit. This drives what we do and how we behave. We strive for excellence in everything – from product development to sales and customer support.
Our Customer Support Philosophy
Our goal is for you to have a positive, “Wow!” experience every time you contact our customer support. We put our best people on the front lines of support, and we do not ration their time. That means that your first contact with customer support will be with an engineer who can address your problem and take responsibility for resolving it – at the level and speed you request.
Our Product Philosophy
Our products are designed around the idea that lives and livelihoods depend on them to work properly and reliably. It’s easy to see how this applies in healthcare, where we provide support to the health records worldwide. But it’s equally true in other industries.